Passenger Assistance - VibeWire Magazine

Publicly owned train operators take steps to improve accessibility

Guest authors
November 17, 2025
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The Department for Transport has revealed how train operators in public ownership are improving the accessibility of their services.

No step-free access at Staffordshire railway station for next two weeks

Guest authors
September 26, 2025
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For approximately two weeks from 29th September, there will be limited step-free access between the platforms at Stoke-on-Trent railway station.

Latest survey shows no change in satisfaction with rail travel assistance

Guest authors
July 12, 2025
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The latest survey by the Office of Rail and Road (ORR) reveals a continuing failure of passengers not receiving the help they had booked.

New assistance points for disabled passengers at forty Northern stations

Guest authors
April 9, 2025
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Train operator Northern has unveiled a new facility aimed at assisting disabled passengers at forty of its stations.

Preston to Colne trains set to begin trial this April

Guest authors
March 28, 2025
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To help older and disabled people when they use trains, Northern is running a trial to give them greater confidence when they use the rail network.

Regulator accepts Northern’s action plan for improving passenger assistance

Guest authors
December 7, 2024
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Northern has produced an action plan for improving passenger assistance after being criticised by the Office of Rail and Road for its poor performance.

Festive Season Engineering Works to affect EMR train services

Guest authors
October 1, 2024
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EMR announce festive travel disruption affecting trains between St Pancras and Bedford

Pet dogs feature in book that helps nervous train travellers

Guest authors
June 1, 2024
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A safety audit manager at Great Western Railway has written a book featuring two shih tzu dogs that help people who are nervous about travelling by train.

New initiative offers Travel Companions to help visually-impaired rail travellers

Guest authors
May 18, 2024
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Travel Companions give people with visual impairments more confidence to travel.

Over 250,000 requests for assistance on LNER trains

Guest authors
April 16, 2024
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LNER recorded that over 252,000 people requested passenger assistance on train journeys last year