Northern has produced an action plan for improving passenger assistance after being criticised by the Office of Rail and Road for its poor performance.
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Accessibility upgrades provide further improvements to Stoneleigh station in Surrey
Stoneleigh has become the latest station on Network Rail’s Wessex route to become step free, following the completion of a £9.1m investment to improve accessibility. A new covered footbridge replaces the existing structure at Stoneleigh station, providing full access via lifts or stairs to the central platform from both sides of the station. New lighting […]
ORR secures improvement package from Northern Trains after accessibility failings
Passengers who rely on assistance when travelling with Northern Trains should see improvements to the service over time, after the Office of Rail and Road (ORR) secured commitments from the operator to ensure staff receive disability awareness training and to provide a £550,000 additional package of measures. Northern Trains is currently working on resolving the […]