Northern has produced an action plan for improving passenger assistance after being criticised by the Office of Rail and Road for its poor performance.
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TPE introduces new meeting points at stations to transform accessible journeys
TransPennine Express (TPE) is helping customers start their journeys with greater confidence by introducing new Passenger Assistance meeting points at stations across its network. The new meeting points provided by the train operator are clear, easy-to-find spaces where customers can meet a member of staff ready to help. They form part of the operator’s Passenger […]
Daisy Hill station now step-free, transforming access for passengers
A new lift has officially opened at Daisy Hill station, providing step-free access for the first time. The £4 million upgrade, delivered by Transport for Greater Manchester (TfGM), Northern, and Network Rail, includes an accessible toilet, improved parking, and revamped ticket office facilities. The project was celebrated by community members, accessibility campaigners, Bolton Council Leader […]