To help older and disabled people when they use trains, Northern is running a trial to give them greater confidence when they use the rail network.
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Passengers now enjoying step-free access at Tilehurst
Passengers at Tilehurst station are enjoying step-free access to all platforms for the first time after Network Rail installed three new lifts. Access to the Berkshire station has been transformed for passengers with reduced mobility, prams and heavy luggage. The lifts have been added to the footbridge that was built during the Great Western Electrification […]
ORR proposes change to redress policies when booked assistance fails disabled passengers
The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]