Deaf passengers help Thameslink and Great Northern overcome barriers to travel

Govia Thameslink Railway (GTR), which operates Great Northern and Thameslink trains, took deaf passengers from Cambridge on a return trip to Stevenage to gain feedback on what needs to be done to make independent travel easier. Accessibility Improvement Manager Vincent Duffy joined five members of the Cambridge Deaf Association and their interpreters, its CEO Andrew […]

Rail industry to expand eligibility for Disabled Persons Railcard

The rail industry has today (17 November) announced the expansion of the eligibility criteria and simplification of the application process for the Disabled Persons Railcard (DPRC), a major step forward in its commitment to make Britain’s rail network more accessible and customer-focused. The DPRC, which offers a third off rail travel for cardholders and one […]

Publicly owned train operators take steps to improve accessibility

The Department for Transport has revealed how train operators in public ownership are improving the accessibility of their services.