Just 2.8% of surveyed disabled rail passengers say replacement services are fully accessible, according to new independent research published by Great British Rail Replacement (GBRR) on Disabled Access Day. Commissioned in 2025, the research reveals 30% of disabled passengers polled were left without a viable alternative when their train was cancelled or replaced, while two-thirds […]
Category: accessibility
Improved Cutty Sark station reopens on Monday 23 March
Londoners and visitors will soon be able to enjoy quicker and easier journeys to and from Greenwich town centre following the completion of major escalator upgrade works at Cutty Sark station. Due to be delivered earlier than expected, the work means the station will reopen on Monday 23 March. This is well in advance of […]
Improved Cutty Sark station reopens on Monday 23 March
Londoners and visitors will soon be able to enjoy quicker and easier journeys to and from Greenwich town centre following the completion of major escalator upgrade works at Cutty Sark station. Due to be delivered earlier than expected, the work means the station will reopen on Monday 23 March. This is well in advance of […]
London Northwestern Railway reaffirms support for neurodiverse passengers
London Northwestern Railway (LNR) is raising awareness of support options for neurodiverse passengers as part of Neurodiversity Celebration Week (16 – 20 March). Following the positive reception of LNR’s sensory packs which launched last summer, the train operator is restocking stations with the free bags. Available on request from ticket offices, each pack contains foam […]
Scottish Government announces free rail travel for companions of the visually impaired
Sight Scotland and Sight Scotland Veterans have welcomed the Scottish Government’s announcement that free rail travel for companions of visually impaired people has been made a permanent policy across all ScotRail and Caledonian Sleeper services. Sight Scotland and Sight Scotland Veterans have been campaigning for this ‘life-changing’ decision for over three years through its Fair […]
Online virtual tour of Beaulieu Park station will help people travel with confidence
Train operator, Greater Anglia, has launched an online virtual tour of Beaulieu Park rail station to help people plan their journeys and travel with confidence. The tour has been designed to support journey planning, give passengers a clearer picture of the station before they travel, and reduce anxiety about how they will get around. It […]
Publicly owned train operators mark World Hearing Day
Train operators in public ownership have marked World Hearing Day (Tuesday 3 March) by highlighting initiatives that have improved the travel experience for deaf, hard‑of‑hearing and British Sign Language (BSL)‑using passengers. The measures include a mix of live interpreter services, AI-powered BSL translation, and speech‑to‑text systems. Central to the train operators’ approach is the availability […]
ORR secures improvement package from Northern Trains after accessibility failings
Passengers who rely on assistance when travelling with Northern Trains should see improvements to the service over time, after the Office of Rail and Road (ORR) secured commitments from the operator to ensure staff receive disability awareness training and to provide a £550,000 additional package of measures. Northern Trains is currently working on resolving the […]
London Euston to see enhanced facilities, accessibility, and customer experience
Passengers using London Euston will benefit from a package of customer focused upgrades this spring as Network Rail continues its programme of improvements across one of the country’s busiest stations. On Monday 2 March, work will begin to upgrade the Assisted Travel Lounge, creating a more comfortable and accessible space with increased seating capacity and improved […]
Work under way to deliver step‑free access at Thameslink’s Luton station
Network Rail has started work on a project delivering step-free access to all platforms at Thameslink’s Luton station. As part of the Government’s Access for All programme, the station is being upgraded with a new fully accessible footbridge and three lifts. Currently, only Platform 5 has step-free access. The improvements will provide an unobstructed, accessible […]