A major milestone towards improving the accessibility of Hither Green station for Southeastern passengers has been achieved. Major progress was made at Hither Green station over the early May bank holiday weekend as part of the Access for All programme. A new footbridge linking all platforms to the new station entrances at Fernbrook Road and […]
Category: accessibility
TPE introduces new meeting points at stations to transform accessible journeys
TransPennine Express (TPE) is helping customers start their journeys with greater confidence by introducing new Passenger Assistance meeting points at stations across its network. The new meeting points provided by the train operator are clear, easy-to-find spaces where customers can meet a member of staff ready to help. They form part of the operator’s Passenger […]
South Western Railway assists with Guide Dog puppy training
A new cohort of puppies has completed an important stage of their training at Basingstoke station, as South Western Railway (SWR) and Guide Dogs continue their partnership to support people with sight loss. Ahead of International Guide Dog Day (Wednesday 29 April), the young trainees spent a morning at one of SWR’s busiest hubs, experiencing […]
Passengers now enjoying step-free access at Tilehurst
Passengers at Tilehurst station are enjoying step-free access to all platforms for the first time after Network Rail installed three new lifts. Access to the Berkshire station has been transformed for passengers with reduced mobility, prams and heavy luggage. The lifts have been added to the footbridge that was built during the Great Western Electrification […]
EMR symbol guides make stations and train journeys easier to navigate
East Midlands Railway (EMR), which is operated by Transport UK, has introduced new station guides designed to make information clearer and more accessible for passengers of all abilities. EMR is the first official Symbol-Friendly operator in the UK and worked with visual communication experts, Widgit Software, to create the guides. The guides use simple language […]
Beeston station transformed thanks to major investment
A celebration event was on Friday 24 April to mark the transformation of Beeston station following more than £7.6 million of investment. Network Rail has completed a £1.36 million project to completely refurbish the waiting shelters and a historical canopy at the 19th century station. East Midlands Railway has also carried out a £250,000 project […]
Beeston station transformed thanks to major investment
A celebration event was on Friday 24 April to mark the transformation of Beeston station following more than £7.6 million of investment. Network Rail has completed a £1.36 million project to completely refurbish the waiting shelters and a historical canopy at the 19th century station. East Midlands Railway has also carried out a £250,000 project […]
Railway improvements delivered in Bedfordshire
Network Rail engineers have successfully completed a busy programme of improvement works in Bedfordshire to improve safety, accessibility and reliability for passengers. Another milestone was reached at Harlington station, where the ageing footbridge has been safely removed following the installation of a new, modern structure in December. Engineers also completed improvements to the overhead line […]
Euston station’s new and improved assisted travel lounge reopens to passengers
Customers at London Euston were welcomed back inside Euston station’s assisted travel lounge yesterday (Tuesday 14 April) after a refurbishment to make journeys easier. The Euston station team invited special guest and regular user of the assisted travel lounge, Vidar Hjardeng MBE, to officially declare the larger and more comfortable facility open to customers. Designed […]