Network Rail completes tactile paving programme at Scottish stations

Journeys for visually impaired passengers are now safer at stations across Scotland as Network Rail completes a project to install tactile paving on platforms. The textured surface along the edge of station platforms helps passengers with sight loss identify where it’s safe to stand. The raised, studded pattern can be felt underfoot or with a […]

New footbridge at Hither Green station is step towards an accessible future

A major milestone towards improving the accessibility of Hither Green station for Southeastern passengers has been achieved. Major progress was made at Hither Green station over the early May bank holiday weekend as part of the Access for All programme. A new footbridge linking all platforms to the new station entrances at Fernbrook Road and […]

TPE introduces new meeting points at stations to transform accessible journeys

TransPennine Express (TPE) is helping customers start their journeys with greater confidence by introducing new Passenger Assistance meeting points at stations across its network. The new meeting points provided by the train operator are clear, easy-to-find spaces where customers can meet a member of staff ready to help. They form part of the operator’s Passenger […]

Passengers now enjoying step-free access at Tilehurst

Passengers at Tilehurst station are enjoying step-free access to all platforms for the first time after Network Rail installed three new lifts. Access to the Berkshire station has been transformed for passengers with reduced mobility, prams and heavy luggage. The lifts have been added to the footbridge that was built during the Great Western Electrification […]

EMR symbol guides make stations and train journeys easier to navigate

East Midlands Railway (EMR), which is operated by Transport UK, has introduced new station guides designed to make information clearer and more accessible for passengers of all abilities. EMR is the first official Symbol-Friendly operator in the UK and worked with visual communication experts, Widgit Software, to create the guides. The guides use simple language […]