Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system

The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]

Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system

The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]

UK 10-year infrastructure plan leaves freight disappointed

Ely enhancement is not there. Midland Main Line wires are on pause. Infill electrification is sadly missing. The UK government’s newly published 10-year infrastructure strategy…