From Sunday 8 June, the ramped access entrances to Deighton station will be closed whilst Transpennine Route Upgrade engineers deliver major upgrades. Access to the station will be temporarily diverted to the rear of the houses on Whitacre Street – the route will include a number of steps and a temporary footbridge so that customers […]
Category: accessibility
ORR calls for better use of data and communications to improve passenger assistance
The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]
Greater Anglia marks Deaf Awareness Week 2025
Greater Anglia is reminding customers about its partnership with a British Sign Language interpreter service during Deaf Awareness Week. Earlier this year, the train operator partnered with SignLive, which provides remote British Sign Language interpreting on demand. Deaf Awareness Week runs from 5-11 May, and Greater Anglia is advising customers who are deaf or hard […]
ORR proposes change to redress policies when booked assistance fails disabled passengers
The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]