Author: Guest authors

Celebrating excellence in customer care

Outstanding customer service is the heartbeat of any successful organisation, and in the rail industry it can define a passenger’s entire journey. The Customer Service Person or Team Award celebrates those who go above and beyond to deliver exceptional experiences. Great service doesn’t just solve problems; it builds trust, loyalty, and long-term confidence in rail […]

Samsung and KT validate AI-RAN optimisation on live networks

Samsung and telecoms operator KT have demonstrated the benefits of AI-RAN optimisation on live commercial networks. The partners confirmed that AI can maintain stable service quality on a live network, even as users move through challenging environment…

Twenty million tonnes of stone moved by rail from Dove Holes Quarry

Victa Railfreight and Cemex UK have celebrated the 20 millionth tonne of aggregates being more sustainably transported by rail from Dove Holes Quarry, in Derbyshire, to be used in major construction projects in UK cities. In 2018 the two companies came together to move aggregates from the picturesque Peak District’s narrow, country roads onto rail, […]