Publicly-owned train operators serving West Yorkshire are working with West Yorkshire Combined Authority and Network Rail on a trial to improve the travel experience for residents who have a blind person’s travel pass.
The pass provides free rail travel for blind people on all LNER, Northern, and TransPennine Express services in the region, as part of the English National Concessionary Travel Scheme (ENCTS).
Until now, passengers who are registered blind and travelling with their ENCTS pass have been unable to use automated ticket gates and were instead directed to station staff for assistance.
Following feedback from passengers, West Yorkshire Combined Authority, train operators and Network Rail are now trialing a new approach that does not involve blind passengers having to seek help at ticket gates. Ten participants will be issued a temporary West Yorkshire travel pass (MCard) for a three-month period, which will grant access through the automated ticket barriers.
This partnership approach recognises the call for people registered blind to access services in a way that reflects their choices and independence.
Customers can also continue to be supported by station staff.
The trial will run from Tuesday 1 July for three months at stations in the region that have ticket gate lines, which include Bradford Interchange, Bradford Forster Square, Dewsbury, Huddersfield, Leeds, and Wakefield Westgate.
Passenger Kathryn Milner said: “My independence is really important to me and as someone who regularly travels by train I want to be able to get about without being hindered by a process that I know doesn’t apply to me – just because I’m visually impaired. I’m glad I raised my experience with Northern and grateful to them for their efforts to bring about this trial, which I hope will bring about a permanent change.”
Tricia Williams, managing director of Northern, said: “We’re grateful to Kathryn for sharing her experience and working with us to get this trial up and running. Passenger assistance is a very important service, but one size doesn’t fit all. Each person’s requirements will be different and those who wish to travel independently must be allowed to do so.
“I’m very proud of the way we have been able to roll the trial out so easily across other train operators and Network Rail. It is a great example of collaboration across the publicly-owned group.”
Image credit: Northern
