Northern changes its recruitment process to better support neurodiversity applicants.
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Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
Publicly owned train operators lead the way on accessibility
Following publication of the government’s Accessibility Roadmap last week, train operators in public ownership are highlighting how they are already turning that vision into reality. The Accessibility Roadmap outlines a long-term vision for a more accessible railway and was published alongside the Railways Bill which sets out plans to overhaul Britain’s rail network through the […]