Northern is working on a trial to see more Welcome Points introduced at railway stations across their network. The units have been developed in partnership…
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Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
Govia Thameslink Railway and Sight Loss Councils host transformational ‘Try a Train’ event at Sutton and Wimbledon stations
Govia Thameslink Railway (GTR), which runs Southern and Thameslink trains, and Sight Loss Councils have hosted the first of two ‘Try a Train’ events at Sutton and Wimbledon stations to help blind and partially sighted people feel more confident about travelling independently by train. The event was a collaboration, delivered in partnership with South Western […]