East Midlands Railway and software company WelcoMe have teamed up to offer face-to-face meetings to help meet travellers’ needs.
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EMR partners with charity to improve travel for autistic people
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- July 15, 2025
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East Midlands Railway (EMR) has undertaken Autism Champions training in partnership with the National Autistic Society. This specialist programme equips selected staff with the knowledge and resources to deliver autism awareness workshops to colleagues across the organisation, with the goal of building understanding, breaking down barriers, and fostering a more supportive environment for autistic customers. […]
ORR calls for better use of data and communications to improve passenger assistance
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- May 16, 2025
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The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]