5 bidders have been shortlisted for new trains
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Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
ORR calls for better use of data and communications to improve passenger assistance
The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]