5 bidders have been shortlisted for new trains
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The Rail Ombudsman launches new website to improve experience for all users
The Rail Ombudsman, part of The Ombuds Group has unveiled its newly redesigned website to better serve users. Created with development support from cloud-based software platform Tizo, the updated site offers a more accessible, intuitive, and informative experience for both consumers and industry stakeholders. Informed by user feedback including dedicated accessibility testing procured by the […]
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- Changing Places
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Publicly owned train operators take steps to improve accessibility
Publicly-owned train operators collaborate to improve experience of deaf passengers
Publicly-owned train operators will collaborate more and share best practice on products and services to improve accessibility on the railway. Robin Gisby, chief executive of DFTO, the body responsible for train operators in public ownership – which already includes LNER, Northern, Southeastern, and TransPennine Express – says as more operators join the group, even more […]