Outstanding customer service is the heartbeat of any successful organisation, and in the rail industry it can define a passenger’s entire journey. The Customer Service Person or Team Award celebrates those who go above and beyond to deliver exceptional experiences. Great service doesn’t just solve problems; it builds trust, loyalty, and long-term confidence in rail […]
Category: UK
Twenty million tonnes of stone moved by rail from Dove Holes Quarry
Victa Railfreight and Cemex UK have celebrated the 20 millionth tonne of aggregates being more sustainably transported by rail from Dove Holes Quarry, in Derbyshire, to be used in major construction projects in UK cities. In 2018 the two companies came together to move aggregates from the picturesque Peak District’s narrow, country roads onto rail, […]
ScotRail launches new voice announcements on Class 380 trains
From Wednesday 10 December, ScotRail customers will be greeted by a familiar Scottish voice when travelling, as the train operator introduces a new voice for on-train announcements on some of its trains. Automated messages have been created from recordings of Paisley-based ScotRail employee, Vannessa Sloan. Vannessa, who works in ScotRail’s customer information team, was chosen […]
Inspiring technology and innovation
Innovation is one of the driving forces behind a safer, smarter, and more efficient railway, and this year’s Innovation & Technology Team or Person Award shone a spotlight on those who continually push the industry forward. The award celebrates the individuals and teams whose technological breakthroughs have delivered meaningful improvements across the network. Whether in […]
LNER funding helps bring River Aire back to life
A project which aims to reduce pollution and improve the water quality in the River Aire has received vital funding from LNER. The Aire Rivers Trust is dedicated to preserving and enhancing the River Aire and its tributaries. Through its Riverfly programme, the charity works with local volunteer groups to monitor eight different groups of […]
South Western Railway achieves double Gold Investors in People accreditation
South Western Railway (SWR) has been awarded the prestigious Investors in People (IIP) Gold Accreditation in both the People and Wellbeing categories, recognising its outstanding commitment in its people, culture and leadership. Investors in People provides internationally recognised standards in people management and employee wellbeing. The double Gold accreditation marks a significant milestone for SWR, […]
Amey launches next gen signalling solution for smarter rail networks
Amey has officially launched is Tessera system, a cutting-edge digital signalling system designed to upgrade and future-proof rail infrastructure across the UK and globally. Tessera delivers seamless integration, enhanced safety, and operational efficiency, modernising networks without interrupting day-to-day operations. Built with modular, future ready architecture, Tessera integrates seamlessly across legacy, modern, and next generation signalling […]
Applauding graduate game-changers
Graduates leave university loaded with enthusiasm, novel ideas, and the latest technical insight — all of which are vital for moving the rail sector forward. The Graduate of the Year Award recognises outstanding recent graduates who are already making significant contributions to the rail industry. Our judges look for individuals who embody passion, creativity, and […]
Spencer Rail Engineering to deliver new Cambridgeshire rail station
Multi-disciplinary engineering specialist Spencer Rail Engineering has begun design work to deliver a new railway station which is vital to the development of a growing community in Cambridgeshire. Spencer Rail Engineering has been appointed to deliver the £28.5 million Waterbeach station project, on behalf of the Greater Cambridge Partnership. The new station will meet the […]