More than four in five (86%) frontline workers in the UK say customer abuse has caused them stress or anxiety. That’s according to new research from HALOS, a body-worn camera company. The findings suggest the impact often lasts far beyond the incident itself, following them home, disrupting their sleep and changing the way they interact […]
Category: People
RBF welcomes Amaro and Ontrak as corporate partners
Railway Benefit Fund (RBF) has announced that Amaro and Ontrak have joined as Corporate Partners, strengthening its work to support railway workers and their families in times of need. Both companies share a genuine connection to the railway community and approached the partnership with enthusiasm and purpose. Their support will help the charity to reach […]
Railway family responds to fatal Bedford collision
The railway industry is mourning the loss of East Midlands Railway (EMR) driver Shaun Burton following the tragic train collision near Bedford on Friday 19 June. The collision, which occurred south of Bedford near Elstow, involved two EMR passenger services and resulted in around 100 sustaining injuries, 11 serious. Shaun Burton, a mainline driver with […]
West Midlands railwayman celebrates 50 years of service
A Black Country man who has helped keep millions of people on the move during a 50-year career has celebrated a milestone anniversary at Birmingham New Street. Harjinder ‘Paul’ Dhami, from Tipton, has worked in public-facing and safety-critical jobs on the railway since he started in June 1976. On 15 June he was presented with […]
Community Rail Network appoints Bill Freeman as new chief executive officer
Community Rail Network has appointed Bill Freeman as its new chief executive officer to lead the organisation through the next phase of growth for the grassroots movement and help ensure community rail remains central to the future direction of Britain’s railways, says Community Rail Network today (Monday). Bill, who previously served as interim chief executive […]
Network Rail colleagues honoured in The King’s Birthday Honours
Two Network Rail colleagues – Esther Lagden and Tyron Woodford – have been awarded British Empire Medals (BEM) in The King’s Birthday Honours 2026, in recognition of their exceptional contributions to their communities. Esther Lagden has been recognised for her dedicated voluntary service supporting young people, while Tyron Woodford has been honoured for his outstanding […]
Railway gets acts new powers to ban repeat offenders
Passengers and frontline rail staff are set to receive more protection from persistent antisocial behaviour at train stations across the rail network, as early trials show encouraging results. Railway Behaviour Notices banning repeat offenders from stations are being rolled out across the rail network this summer, as a new early intervention measure to improve passenger […]
Rail industry unites to champion social mobility
Leaders from across the rail industry are joining forces, taking part in a symbolic rail journey to champion social mobility and inspire the next generation of talent. Travelling between Birmingham New Street and Birmingham International, where they supported the Big Bang Fair, one of the UK’s largest science and engineering events for young people, senior […]
£2.7m transformation delivers safer, more accessible experience at Exeter Central
One of the South West’s busiest stations has been transformed by a £2.7m investment – enhancing customer flow and accessibility. Exeter Central, which handles nearly three million passengers per year, now boasts an expanded concourse, smart-ticket gatelines, an open-plan customer assistance desk and brand-new retail space. It has been funded by a special programme designed […]
£2.7m transformation delivers safer, more accessible experience at Exeter Central
One of the South West’s busiest stations has been transformed by a £2.7m investment – enhancing customer flow and accessibility. Exeter Central, which handles nearly three million passengers per year, now boasts an expanded concourse, smart-ticket gatelines, an open-plan customer assistance desk and brand-new retail space. It has been funded by a special programme designed […]