The completion of Alfreton station’s £6.75 million accessibility upgrade was celebrated with an official opening event today (Wednesday 23 July). The project was funded through the Department for Transport’s Access for All scheme and delivered by Network Rail’s East Midlands route. It has involved building two lifts, fully refurbishing the footbridge, adding a new ramp […]
Category: accessibility
Disability Pride Month important reminder of role train operators have to play in ensuring everyone has access to the rail network
Train operators in public ownership say Disability Pride Month is an important reminder of the role they have to play in ensuring that disabled passengers not only have access to the railway, but feel seen, supported and proud of who they are when they travel. The global event, which takes place every July, celebrates the […]
EMR partners with charity to improve travel for autistic people
East Midlands Railway (EMR) has undertaken Autism Champions training in partnership with the National Autistic Society. This specialist programme equips selected staff with the knowledge and resources to deliver autism awareness workshops to colleagues across the organisation, with the goal of building understanding, breaking down barriers, and fostering a more supportive environment for autistic customers. […]
Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
The Rail Ombudsman launches new website to improve experience for all users
The Rail Ombudsman, part of The Ombuds Group has unveiled its newly redesigned website to better serve users. Created with development support from cloud-based software platform Tizo, the updated site offers a more accessible, intuitive, and informative experience for both consumers and industry stakeholders. Informed by user feedback including dedicated accessibility testing procured by the […]
Work to start installing lifts at two more Merseyrail stations – with a further two to come
Work has begun on installing lifts at two more Merseyrail stations – with a further two in the design stage. A £9.5m investment will see Aigburth and Rock Ferry stations soon become fully accessible to passengers with mobility issues, prams, bikes and wheelchairs. Plans are also being drawn up for lifts at Port Sunlight and […]