Network Rail’s project to deliver step-free access at Alfreton station has been completed. An investment of £6.75 million has seen the ageing footbridge renewed and two lifts added. The changes make travelling through Alfreton station much easier for passengers who have limited mobility, use wheelchairs or have heavy luggage, bikes or pushchairs with them. A […]
Category: accessibility
Make our rail stations accessible, say Northern politicians
Transport for the North asked over 2,000 people across the region to share their experiences using rail stations – especially those living with health conditions or disabilities. What we heard was loud and clear: for too many people, our stations are not accessible enough. That’s not good enough – and we’re committed to fixing it. […]
Thousands of radar keys sent out to help Northern customers
Customers travelling with Northern can now ask members of staff for a Radar key if they need it to use an accessible toilet. The train operator is providing thousands of conductors and station staff across the North of England with the keys. Customers can use them to open more than 10,000 accessible toilets across the […]
Existing ramped entrances to be closed at Deighton station
From Sunday 8 June, the ramped access entrances to Deighton station will be closed whilst Transpennine Route Upgrade engineers deliver major upgrades. Access to the station will be temporarily diverted to the rear of the houses on Whitacre Street – the route will include a number of steps and a temporary footbridge so that customers […]
ORR calls for better use of data and communications to improve passenger assistance
The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]