The Transpennine Route Upgrade (TRU) has introduced new Customer Communication Cards, designed to help reduce communication barriers between passengers and railway staff.
Related Posts
Euston station’s new and improved assisted travel lounge reopens to passengers
Customers at London Euston were welcomed back inside Euston station’s assisted travel lounge yesterday (Tuesday 14 April) after a refurbishment to make journeys easier. The Euston station team invited special guest and regular user of the assisted travel lounge, Vidar Hjardeng MBE, to officially declare the larger and more comfortable facility open to customers. Designed […]
Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
- Access for All
- accessibility
- Audley End
- c2c
- Changing Places
- Daisy Hill
- Department for Transport
- Great Yarmouth
- Greater Anglia
- Greater Manchester
- Herne Bay
- Hither Green
- London
- London North Eastern Railway
- Manchester
- Network
- Norwich
- Passenger Assistance
- Rail News
- Shortlands
- South Western Railway
- Southeastern
- TransPennine Express