Category: accessibility

ORR proposes change to redress policies when booked assistance fails disabled passengers

The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]

Publicly-owned train operators collaborate to improve experience of deaf passengers

Publicly-owned train operators will collaborate more and share best practice on products and services to improve accessibility on the railway. Robin Gisby, chief executive of DFTO, the body responsible for train operators in public ownership – which already includes LNER, Northern, Southeastern, and TransPennine Express – says as more operators join the group, even more […]

British Sign Language totems to make Scotland’s Railway more accessible

Scotland’s Railway has taken another step forward in its commitment to making rail services accessible for all, with the installation of new British Sign Language (BSL) totems at four major stations across the country. The totems – which provide real-time travel information in BSL – have been installed at Glasgow Queen Street, Edinburgh Waverley, Haymarket, […]

Accessibility upgrades provide further improvements to Stoneleigh station in Surrey

Stoneleigh has become the latest station on Network Rail’s Wessex route to become step free, following the completion of a £9.1m investment to improve accessibility. A new covered footbridge replaces the existing structure at Stoneleigh station, providing full access via lifts or stairs to the central platform from both sides of the station. New lighting […]

Daisy Hill station now step-free, transforming access for passengers

A new lift has officially opened at Daisy Hill station, providing step-free access for the first time. The £4 million upgrade, delivered by Transport for Greater Manchester (TfGM), Northern, and Network Rail, includes an accessible toilet, improved parking, and revamped ticket office facilities. The project was celebrated by community members, accessibility campaigners, Bolton Council Leader […]