Train operators in public ownership have marked World Hearing Day (Tuesday 3 March) by highlighting initiatives that have improved the travel experience for deaf, hard‑of‑hearing and British Sign Language (BSL)‑using passengers. The measures include a mix of live interpreter services, AI-powered BSL translation, and speech‑to‑text systems. Central to the train operators’ approach is the availability […]
Category: accessibility
ORR secures improvement package from Northern Trains after accessibility failings
Passengers who rely on assistance when travelling with Northern Trains should see improvements to the service over time, after the Office of Rail and Road (ORR) secured commitments from the operator to ensure staff receive disability awareness training and to provide a £550,000 additional package of measures. Northern Trains is currently working on resolving the […]
London Euston to see enhanced facilities, accessibility, and customer experience
Passengers using London Euston will benefit from a package of customer focused upgrades this spring as Network Rail continues its programme of improvements across one of the country’s busiest stations. On Monday 2 March, work will begin to upgrade the Assisted Travel Lounge, creating a more comfortable and accessible space with increased seating capacity and improved […]
Work under way to deliver step‑free access at Thameslink’s Luton station
Network Rail has started work on a project delivering step-free access to all platforms at Thameslink’s Luton station. As part of the Government’s Access for All programme, the station is being upgraded with a new fully accessible footbridge and three lifts. Currently, only Platform 5 has step-free access. The improvements will provide an unobstructed, accessible […]
ORR authorises Northumberland Park Station on the Northumberland Line
The Office of Rail and Road (ORR), the rail regulator, has authorised Northumberland Park Station in North Tyneside, the fifth of six stations to open as part of the Northumberland Line project. Northumberland Park is set to open on Sunday 22 February. Bedlington Station, the final station on the line, is expected to be authorised and open in March 2026. The Northumberland Line project has reintroduced passenger rail services between […]
ORR authorises Northumberland Park Station on the Northumberland Line
The Office of Rail and Road (ORR), the rail regulator, has authorised Northumberland Park Station in North Tyneside, the fifth of six stations to open as part of the Northumberland Line project. Northumberland Park is set to open on Sunday 22 February. Bedlington Station, the final station on the line, is expected to be authorised and open in March 2026. The Northumberland Line project has reintroduced passenger rail services between […]
Positive progress made at Hertford North’s Access for All scheme
Progress continues at pace on accessibility upgrades at Hertford North, helping to make the station more inclusive and welcoming. The project involves installing a new lift to platform 1, providing all passengers – particularly those with limited mobility, heavy luggage or pushchairs – with a step-free, more accessible route to the platform. There is already […]