WestJet Chief Executive Officer Alexis von Hoensbroech issued an apology during a meeting of the Canadian Parliament's Standing Committee on Transport, Infrastructure and Communities (TRAN) on Thursday. In the two-hour meeting, von Hoensbroech shared his apology and told members that his airline had created a task force to ensure improvements to its accessibility services.
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ORR calls for better use of data and communications to improve passenger assistance
- Guest authors
- May 16, 2025
- 0
The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]