Trains running between Gloucester and Bristol after weekend work completed

Trains are running as normal between Gloucester and Bristol this morning after Network Rail successfully delivered a series of upgrades over the bank holiday weekend. Work took place at several locations while the railway was temporarily closed. 600 yards of track was replaced near Gloucester and Wickwar tunnel was strengthened to improve reliability. A footbridge […]

ORR proposes change to redress policies when booked assistance fails disabled passengers

The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]

Publicly-owned train operators collaborate to improve experience of deaf passengers

Publicly-owned train operators will collaborate more and share best practice on products and services to improve accessibility on the railway. Robin Gisby, chief executive of DFTO, the body responsible for train operators in public ownership – which already includes LNER, Northern, Southeastern, and TransPennine Express – says as more operators join the group, even more […]

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