Lumo celebrates National Customer Service Week with exclusive competition fronted by Glasgow star

North-East based rail operator Lumo, a national leader in customer service, has teamed up with the Glasgow star Bev Lyons to launch an exciting social media competition to mark the annual National Customer Service Week. The celebration of the vital role of customer service in organisations is held during the first full week of October each year. […]

Half of rail operators publicly owned with Greater Anglia onboard

Half of rail operators will be publicly owned from next week, forming the backbone of improved passenger services under Great British Railways (GBR), when services operated by Greater Anglia transfer on Sunday (12 October).  Greater Anglia’s services will become the third to enter public ownership under the Government’s Passenger Railway Services (Public Ownership) Act, marking another […]

Network Rail launches first CIRO-endorsed weather learning programme for rail staff

Network Rail, in partnership with the Chartered Institution of Railway Operators (CIRO), has launched an industry-endorsed weather learning programme aimed at operational staff and rail professionals to address the growing challenges of extreme weather on Britain’s railways. Working with weather experts, Network Rail has developed the training to strengthen meteorological knowledge among staff and support […]