North-East based rail operator Lumo, a national leader in customer service, has teamed up with the Glasgow star Bev Lyons to launch an exciting social media competition to mark the annual National Customer Service Week. The celebration of the vital role of customer service in organisations is held during the first full week of October each year. […]
Category: General Interest
Half of rail operators publicly owned with Greater Anglia onboard
Half of rail operators will be publicly owned from next week, forming the backbone of improved passenger services under Great British Railways (GBR), when services operated by Greater Anglia transfer on Sunday (12 October). Greater Anglia’s services will become the third to enter public ownership under the Government’s Passenger Railway Services (Public Ownership) Act, marking another […]
Network Rail launches first CIRO-endorsed weather learning programme for rail staff
Network Rail, in partnership with the Chartered Institution of Railway Operators (CIRO), has launched an industry-endorsed weather learning programme aimed at operational staff and rail professionals to address the growing challenges of extreme weather on Britain’s railways. Working with weather experts, Network Rail has developed the training to strengthen meteorological knowledge among staff and support […]
Network Rail launches first CIRO-endorsed weather learning programme for rail staff
Network Rail, in partnership with the Chartered Institution of Railway Operators (CIRO), has launched an industry-endorsed weather learning programme aimed at operational staff and rail professionals to address the growing challenges of extreme weather on Britain’s railways. Working with weather experts, Network Rail has developed the training to strengthen meteorological knowledge among staff and support […]
Arriva Group acquires RTS Infrastructure to enhance its UK rail portfolio
Arriva Group has today announced it’s concluded a deal to acquire RTS Infrastructure, marking its entry into the UK rail infrastructure construction market and significantly expanding its train maintenance capability, with the addition of a depot near Leeds, complementing the existing Arriva Train Care business offering. The acquisition will broaden Arriva’s service offering to existing […]
c2c sees strong return to commuting
Local rail operator c2c Railway has seen a robust resurgence in commuter travel following the launch of Pay as you Go with contactless ticketing across the entire line in February 2025. Despite modern working from home trends, c2c passenger volumes have recovered to over 80% of pre-2020 levels, while commuter habits have evolved significantly. Season […]
Huw Merriman joins High Speed Rail Group as Chair
The High Speed Rail Group (HSRG) is delighted to announce the appointment of former Rail Minister and Chair of the Transport Select Committee, Huw Merriman, as Non-Executive Chair of the HSRG. Huw served as Conservative MP for Bexhill and Battle constituency from 2015 to 2024, and was Minister of State for Rail, HS2 and Regional […]
University of Portsmouth research contributes to National Railway Museum’s 50th anniversary events
Dr Mike Esbester’s ‘Railway Work, Life & Death’ project shapes refreshed National Railway Museum displays for its 50th anniversary. To mark the 50th anniversary of the National Railway Museum (NRM), a grade II listed gallery which closed in recent years for a major transformation, has reopened with newly reimagined displays. Station Hall, which closed in 2023, opened […]
