Amdocs and Microsoft support customer service solution for PLDT

Posted on May 9, 2025 by Guest authors

Amdocs, a provider of software and services to communications and media companies, has announced the successful go-live of the Amdocs Customer Engagement Platform for Philippines service provider PLDT.

Posted in Customer Management

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Customer Management

Pakistan’s Zong unveils homegrown LLM to boost customer service

Guest authors
November 22, 2024
0

China Mobile Pakistan (CMPak), which operates under the brand Zong 4G, says it has developed its own in-house large language model (LLM) designed specifically for customer service support for its telecoms services.

Customer Management

Safaricom campaign aims to boost 4G take-up across Kenya

Guest authors
May 20, 2025
0

Kenyan operator Safaricom has recently launched a campaign called Maisha Poa Ni Digital (Life Is Cool Digital), aiming to accelerate digital inclusion across Kenya, specifically by encouraging Kenyans to switch from 2G phones to affordable 4G smartphon…

Customer Management

Deloitte and Ookla launch partnership at MWC25

Guest authors
March 3, 2025
0

Consulting and professional services giant Deloitte is launching at MWC a collaboration with Ookla, a global leader in connectivity intelligence, aimed at enhancing network performance, services, solutions and insights across the globe.

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Pakistan’s Zong unveils homegrown LLM to boost customer service

Safaricom campaign aims to boost 4G take-up across Kenya

Deloitte and Ookla launch partnership at MWC25

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