Telkomsel partners with Tencent and M Cash for KYC palm scanners

Posted on June 25, 2024 by Guest authors

Indonesian telco Telkomsel says that it has signed a MoU with Tencent Cloud and local digital infrastructure company M Cash Integrasi to explore the adoption of palm scanning technology as a biometric tool to improve customer service.

Posted in Customer Management

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Customer Management

U Mobile to deploy GenAI-powered contact centre solutions from AWS

Guest authors
December 10, 2024
0

Malaysian telco U Mobile said on Monday it will deploy contact centre solutions from Amazon Web Services (AWS) based on generative AI in its contact centre after running a successful proof-of-concept (PoC) for the past six months.

Customer Management

Google to trial AI-led phone theft prevention in Brazil

Guest authors
June 12, 2024
0

Google recently published a blog about its sixth annual Google for Brazil event, where it shared news of investments and innovations in the country. Not surprisingly, the innovation that seems to have attracted the strongest press attention has been an…

Customer Management

Libya’s Almadar teams with WideBot to deploy AI chatbot

Guest authors
May 8, 2024
0

Cairo-based AI developer WideBot announced on Tuesday that state-owned Libyan telco Almadar Aljadid will adopt its Arabic conversational AI chatbot platform to improve customer service.

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U Mobile to deploy GenAI-powered contact centre solutions from AWS

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Libya’s Almadar teams with WideBot to deploy AI chatbot

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