Category: Customer Management

Jiangsu, one of the most economically dynamic coastal provinces in eastern China, has a permanent population of over 85 million and has ranked first nationwide in per-capita GDP for 16 consecutive years. Its 13 cities boast diverse cultural heritages a…

In a busy week for the payments giant, Mastercard has announced an extended digital identity partnership in Africa and a memorandum of understanding (MoU) relating to a national payments ecosystem in Syria.

Ongoing efforts to make smartphones affordable to more Africans while still ensuring a margin for sellers are continuing. In fact, this week has seen an alliance between Africa’s best-known home-grown electronic marketplace and a financing group to enc…

Indonesian telco Indosat Ooredoo Hutchison announced on Thursday it has launched a new AI-powered semantic search feature powered by Google Cloud in its customer service apps, which it says will enable smarter and more intuitive digital experiences for…

UAE telecoms operator du says it has partnered with Microsoft, Nokia, Khalifa University’s 6G Research Center, and the International Telecommunication Union (ITU) to launch what it says is the first AI model that serves critical telecom functions relat…

Kalaam Telecom Group, a regional provider of digital infrastructure and ICT solutions, has announced a strategic partnership with Silah Gulf, a customer experience and business process outsourcing provider, to jointly advance digital innovation and ele…