Northern has started a trial of a free app that shows customers their way around railway stations without the need to ask staff for help.
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GWR becomes first operator to achieve autism-friendly award
Great Western Railway is the first train operator to achieve a national award in recognition of its work to provide an autism-friendly environment and inclusive customer service for autistic people. The company has gained the National Autistic Society’s Autism Friendly Award, which supports businesses to be more inclusive for autistic people by providing accessible customer […]