Northern has started a trial of a free app that shows customers their way around railway stations without the need to ask staff for help.
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ORR calls for better use of data and communications to improve passenger assistance
The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]