ScotRail is carrying out trials of a new type of ticket vending machine called a Smart Kiosk that will provide more ticket options and clearer information.
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Great Western Railway is the first train operator to achieve a national award in recognition of its work to provide an autism-friendly environment and inclusive customer service for autistic people. The company has gained the National Autistic Society’s Autism Friendly Award, which supports businesses to be more inclusive for autistic people by providing accessible customer […]
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Govia Thameslink Railway (GTR), which operates Great Northern and Thameslink trains, took deaf passengers from Cambridge on a return trip to Stevenage to gain feedback on what needs to be done to make independent travel easier. Accessibility Improvement Manager Vincent Duffy joined five members of the Cambridge Deaf Association and their interpreters, its CEO Andrew […]