The study’s results show that Delta is the top North American airline in overall customer satisfaction, while Southwest wins in economy service.
Category: customer service
Examined: The Main Takeaways From The JD Power 2024 North America Airline Satisfaction Study
The study’s results show that Delta is the top North American airline in overall customer satisfaction, while Southwest wins in economy service.
Skycouch Drama: How An Air New Zealand Passenger Spent 7 Hours To Rebook A $15,000 Flight
The issue arose after Air New Zealand suspended its Chicago-Auckland service.
Opinion: Air Canada’s Chatbot Case Didn’t Need A Trial
It seemed to be an open-and-shut case, but Air Canada insisted it was not liable for what its chatbot said.
Air Canada Expands App Baggage Tracking To US-Canada Flights
The airline first introduced the feature late last year.
Passenger Claims American Airlines "Burned" Lost Jacket At Charlotte Douglas International Airport
The traveler said the clothing item was not “lost & found” but rather “lost & burned.”
American Airlines Lays Off Nearly 700 Customer Service Workers
The carrier will dwindle its Customer Success team by more than half this Spring.