Skycouch Drama: How An Air New Zealand Passenger Spent 7 Hours To Rebook A $15,000 Flight

An Air New Zealand passenger booked on a flight from Chicago to Auckland had a harrowing time rebooking his seats after the carrier canceled its Chicago service. While the process of rescheduling or rebooking an airline ticket or seat is never fun, the passengers patience with Air New Zealand was really tested after the airline’s phone call with him lasted several hours.