Opinion: Air Canada’s Chatbot Case Didn’t Need A Trial

As was reported on February 17, Air Canada's artificial intelligence (AI) chatbot had mistakenly presented a customer with false information. This prompted the traveler to book a ticket under the false assumption that reimbursement was possible under the circumstances. When Air Canada denied the request and instead offered a flight voucher for future travel, the customer refused and instead filed a small claims complaint in the British Columbia (BC) (Canada) Civil Resolution Tribunal (CRT).