The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]
Category: Train Operating Companies
East Kilbride services to resume following major modernisation works
ScotRail services on the East Kilbride line will resume this weekend, following the successful completion of a major programme of modernisation works. From Sunday, 18 May, services between Glasgow Central and East Kilbride will return to normal. Customers are encouraged to check their journey in advance to familiarise themselves with the new timetable. The project, […]
Transport for London and London Trams celebrate their 25th anniversary together
Transport for London (TfL) is celebrating 25 years of modern London Trams and the network’s support of the growth and development of south London, as it launches a customer competition and special 25th anniversary poster campaign. The London tram network originally dates back nearly 160 years, beginning with horse-drawn vehicles. The network was closed in 1952before […]
ScotRail kicks-off a new era in rail communication technology
Trains operating in the Scottish Highlands will offer unprecedented access to satellite technology – transforming how customers can stay connected when travelling with ScotRail. In a UK-first for onboard passenger Wi-Fi, ScotRail has worked with Clarus Networks to design a new system which allows trains operating in rural Scotland to connect with a Low Earth […]
Greater Anglia to be nationalised from October
The Department for Transport has confirmed that Greater Anglia is set to be nationalised on 12 October 2025. The train operator has said that it is committed to ensuring a smooth transition to public ownership and has both the plans and expertise in place to deliver this outcome. In the meantime, it will continue to […]
Greater Anglia to be nationalised from October
The Department for Transport has confirmed that Greater Anglia is set to be nationalised on 12 October 2025. The train operator has said that it is committed to ensuring a smooth transition to public ownership and has both the plans and expertise in place to deliver this outcome. In the meantime, it will continue to […]
LNER customer services moves to new home in heart of Newcastle
LNER has reinforced its commitment to the North East with the opening of its new Customer Solutions Centre in the heart of Newcastle city centre. A hundred and thirty colleagues are now based in offices at 1 St James’ Gate, just a few minutes’ walk from Newcastle Station, following a move from offices in Gosforth. […]
Greater Anglia marks Deaf Awareness Week 2025
Greater Anglia is reminding customers about its partnership with a British Sign Language interpreter service during Deaf Awareness Week. Earlier this year, the train operator partnered with SignLive, which provides remote British Sign Language interpreting on demand. Deaf Awareness Week runs from 5-11 May, and Greater Anglia is advising customers who are deaf or hard […]
LNER declares 22 May “225 Day” to celebrate its Intercity stalwarts
Trains which have carried generations of customers across millions of miles of railway are set to be celebrated by LNER. Nearly 40 years ago, InterCity 225 trains were introduced on the East Coast Main Line following electrification of the route. The trains currently work alongside the LNER Azuma fleet, having originally complemented the famous Intercity […]
Hull Trains to use London St Pancras International during digital signalling upgrades
Hull Trains services will run to and from London St Pancras International later this month, as engineering work takes place on a stretch of the East Coast Main Line north of King’s Cross. Network Rail teams will be carrying out significant upgrades on the East Coast Main Line on Saturday 17 and Sunday 18 May […]