Great Western Railway is the first train operator to achieve a national award in recognition of its work to provide an autism-friendly environment and inclusive customer service for autistic people. The company has gained the National Autistic Society’s Autism Friendly Award, which supports businesses to be more inclusive for autistic people by providing accessible customer […]
Category: accessibility
Rail Minister makes statement on Accessibility Roadmap
The government has unveiled a new Accessibility Roadmap aimed at removing long-standing barriers for disabled passengers on Britain’s railways. Announced by Rail Minister Lord Peter Hendy, the initiative sets out practical steps to improve accessibility ahead of the creation of Great British Railways, with a focus on delivering real, measurable change across the network. Rail […]
Sutton station lifts renewed and back in action for passengers
Southern and Thameslink passengers at one of south London’s most important interchange stations can once again enjoy step-free access between platforms and the station concourse now Network Rail has finished replacing unreliable 24-year-old lifts. Lifts at Sutton station are essential for wheelchair users, elderly people, parents with children in buggies and others with heavy luggage. […]
National Centre for Accessible Transport appoints new CEO
The National Centre for Accessible Transport (ncat) has announced that Emma Partlow has been appointed as its new chief executive officer. Emma joins ncat from her role as director of engagement and policy at Transreport, where she played a central role in developing inclusive transport solutions globally. Emma possesses extensive expertise in both accessibility and […]
Milestone met as new Okehampton Interchange station takes shape
The new Okehampton Interchange station is a big step closer to welcoming passengers after a major stage of construction was completed. The lift shaft, footbridge span and staircase have all been lifted into place, with the Devon station now beginning to take shape. Okehampton Interchange is a £15 million project, made possible thanks to Devon […]
£135,000 toilet pod boosts accessibility at Brough station
TransPennine Express (TPE) has delivered Brough station’s first-ever toilet facility with the launch of a brand-new, fully accessible toilet pod. The £135,000 investment provides passengers with a fully accessible toilet. The facility includes handrails, a stoma shelf, and a baby changing unit, ensuring it meets the needs of a wide range of customers. Access is […]