The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
Category: accessibility
Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
The Rail Ombudsman launches new website to improve experience for all users
The Rail Ombudsman, part of The Ombuds Group has unveiled its newly redesigned website to better serve users. Created with development support from cloud-based software platform Tizo, the updated site offers a more accessible, intuitive, and informative experience for both consumers and industry stakeholders. Informed by user feedback including dedicated accessibility testing procured by the […]
Work to start installing lifts at two more Merseyrail stations – with a further two to come
Work has begun on installing lifts at two more Merseyrail stations – with a further two in the design stage. A £9.5m investment will see Aigburth and Rock Ferry stations soon become fully accessible to passengers with mobility issues, prams, bikes and wheelchairs. Plans are also being drawn up for lifts at Port Sunlight and […]
Avanti West Coast completes Wigan North Western station overhaul
Avanti West Coast has completed an investment programme totalling nearly £1 million at Wigan North Western station aiming to improve customer experience and creating jobs. Working with Network Rail, the intercity operator has redesigned the main entrance by widening the doors, relocating Ticket Vending Machines, repainting the space and adding new lighting and more CCTV. […]
Publicly-owned operators in West Yorkshire announce trial to improve travel for blind people
Publicly-owned train operators serving West Yorkshire are working with West Yorkshire Combined Authority and Network Rail on a trial to improve the travel experience for residents who have a blind person’s travel pass. The pass provides free rail travel for blind people on all LNER, Northern, and TransPennine Express services in the region, as part […]
Octavius awarded contract for accessibility improvements at second Southend station
Network Rail has awarded a second contract to Octavius within a month, this time to improve accessibility at Southend East station for c2c passengers. Plans for Southend East will include two new lifts and a new accessible footbridge, making it easier and safer for all passengers with reduced mobility, pushchairs or heavy luggage to move […]