Cairo-based AI developer WideBot announced on Tuesday that state-owned Libyan telco Almadar Aljadid will adopt its Arabic conversational AI chatbot platform to improve customer service.
Data-driven strategies for customer growth and retention are in the news again – this time thanks to a division of Zain Group, a technology and digital communications provider operating in eight markets across the Middle East and Africa.
Alleged pressure on Nigerian operators to raise mobile tariffs because of economic factors is continuing to inspire a lively debate between various factions over what sort of rise might be acceptable.