Cairo-based AI developer WideBot announced on Tuesday that state-owned Libyan telco Almadar Aljadid will adopt its Arabic conversational AI chatbot platform to improve customer service.
Philippine telco Smart Communications announced on Tuesday it is partnering with Salesforce to create an unified, AI-powered digital storefront for its e-commerce site to improve the customer experience.
Amid rising competition and market saturation, CSPs must embrace innovative strategies and new business models to reach targeted segments with tailored services.
