Transport for London (TfL) has confirmed that Indra Group has been awarded a seven-year contract to operate TfL’s revenue collection systems, including the contactless and Oyster ticketing system.
The contract will see Indra handle the operation, maintenance, development, enhancement, and expansion of TfL’s revenue collection system. This system is used by millions of customers across London and the southeast every day, allowing them to travel seamlessly across the city for work, school, or leisure, and to visit friends and family.
Indra has undertaken more than 2,500 mobility projects worldwide. In London, more than 90% of Tube and bus journeys are now made using a contactless or Oyster card. This contract will ensure this system remains accessible to all, including those from overseas with contactless cards or mobile devices, while also supporting customers by allowing them to see their journey history and apply for refunds where necessary as simply as possible.
Through the life of the contract, Indra will work with TfL and other key stakeholders, including the Greater London Authority, Department for Transport (DfT) and bus and rail operators to support improvements to the system and further expansions of the contactless ticketing system. TfL is currently working with the DfT to expand pay as you go with contactless to further stations across the southeast. Last year, 30 stations gained pay as you go with contactless for the first time and a further 20 stations due to go live in 2026, with the potential for more stations to benefit from the technology in future years.
As part of the new contract, Indra will also work with TfL to further improve the Oyster card system, which is more than 20 years old, to bring it further in-line with the contactless ticketing system.
In the coming months, Indra will work with Cubic Transport Systems, which has operated the Oyster and Contactless system since it launched, to ensure a smooth transition of the current services and systems to Indra. A carefully managed process will ensure that customers are not impacted as these systems are transferred. A number of Cubic Transportation Systems staff working under the current contract will also transfer over to Indra, where applicable, as part of this transition period.
Shashi Verma, director of Technology Strategy and Revenue at TfL, said: “Millions of journeys are made on our public transport system every day, and it is vital that customers can trust the ticketing system to ensure they are charged the correct fare. We look forward to working with Indra group on the next evolution of our Oyster and contactless ticketing system.
“I also want to thank everyone at Cubic Transportation Systems for their work and innovation in delivering, maintaining and improving the Oyster and contactless system over the past decades. The hard work and innovation by Cubic helped make the system as instantly recognisable and successful as it is.”
Image credit: TfL
