In an era of perpetual connectivity, airlines are required to offer a greater digital experience to their customers. This includes constant updates, the ability to use apps on multiple devices conveniently, and easy-to-use features, among others.
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Don’t post your boarding pass or booking information online. And if you do, make sure you obscure sensitive information such as the booking code, barcode, or QR code. One traveler learned things the hard way after having her flight canceled by a stranger online after she posted her booking information in a TikTok video.