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Publicly owned train operators take steps to improve accessibility

The Department for Transport has revealed how train operators in public ownership are improving the accessibility of their services.

ORR proposes change to redress policies when booked assistance fails disabled passengers

The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]

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