United Airlines has begun using Language Learning Models (LLMs) and artificial intelligence, such as ChatGPT, to inform customers about the status of their flights, which has resulted in a 6% boost in customer satisfaction.
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The Slow Death Of Southwest Airlines (As We Know It)?
- Guest authors
- March 21, 2025
- 0
Elliot Management has been working behind the scenes to enact significant changes at Southwest – including the airline’s leadership – in the hopes that new strategies and directions will make the airline more profitable. It can be argued that such changes will kill the Southwest Airlines that customers have known and grown to love, clearing the way for a “new Southwest”.