Pete Buttigieg, the Secretary of Transportation of the United States, has announced the newly proposed rule from the Department of Transportation (DOT) concerning passengers who travel with wheelchairs to fly safely and with dignity.
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Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
£2.7m transformation delivers safer, more accessible experience at Exeter Central
One of the South West’s busiest stations has been transformed by a £2.7m investment – enhancing customer flow and accessibility. Exeter Central, which handles nearly three million passengers per year, now boasts an expanded concourse, smart-ticket gatelines, an open-plan customer assistance desk and brand-new retail space. It has been funded by a special programme designed […]
New Passenger Assistance Points installed at 40 Northern stations to give disabled customers the confidence to travel by train
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England. Passenger Assistance Points have been introduced over the last year at 31 stations, including Windermere, Warrington Central, Rotherham Central and Bradford Interchange. Each point is located close to the ticket […]