Malaysian telco U Mobile said on Monday it will deploy contact centre solutions from Amazon Web Services (AWS) based on generative AI in its contact centre after running a successful proof-of-concept (PoC) for the past six months.
Alfanet, a prominent internet service provider (ISP) in Ecuador that serves residential and commercial customers across the country, has chosen AXESS 5 ACS (Auto Configuration Server) software from device management solutions company Axiros.
An AI-focused partnership between satellite operator Nigerian Communications Satellite Limited (NIGCOMSAT) and technology company Vault Hill described as ‘ground-breaking’ may, for once, justify the term.
Amid rising competition and market saturation, CSPs must embrace innovative strategies and new business models to reach targeted segments with tailored services.