Malaysian telco U Mobile said on Monday it will deploy contact centre solutions from Amazon Web Services (AWS) based on generative AI in its contact centre after running a successful proof-of-concept (PoC) for the past six months.
Operator Ooredoo Kuwait has partnered with tech giant Ericsson to modernise its charging system, paving the way, the partners say, for new business opportunities and competitive marketing strategies.
A flurry of deals and agreements underlines the continuing competition for a piece of the still-growing digital payment market in Africa. Some of the big names in the frame in two of the most recent announcements are Standard Bank, Volante Technologies…
Amdocs, a provider of software and services to communications and media companies, has announced the successful go-live of the Amdocs Customer Engagement Platform for Philippines service provider PLDT.
