U Mobile to deploy GenAI-powered contact centre solutions from AWS

Posted on December 10, 2024 by Guest authors

Malaysian telco U Mobile said on Monday it will deploy contact centre solutions from Amazon Web Services (AWS) based on generative AI in its contact centre after running a successful proof-of-concept (PoC) for the past six months.

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Customer Management

Indosat adds Google Cloud’s semantic search to customer apps

Guest authors
August 22, 2025
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Indonesian telco Indosat Ooredoo Hutchison announced on Thursday it has launched a new AI-powered semantic search feature powered by Google Cloud in its customer service apps, which it says will enable smarter and more intuitive digital experiences for…

Customer Management

UAE’s du and China Telecom Global partner for innovation in the UAE market

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UAE-headquartered telecom and digital services provider du has signed a memorandum of understanding (MoU) with China Telecom Global (CTG), a division of China Telecom, one of the world’s largest providers of integrated telecommunication services.

Customer Management

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Operator MTN’s mobile money business in South Africa, known as MoMo, has announced plans to make 4G and 5G smartphones available on credit to prepaid customers – without the need for background credit checks.

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