In an opening address to the airline’s AGM, John Mullen acknowledged that 2023 was a “very difficult year” but insisted the “difficulties and reputational damage” are being “comprehensively addressed”.
The Qantas data breach, which occurred last Wednesday, 1 May, saw some customers using the airline’s app surprised to see the booking details of other customers, alongside the ability to change seats, cancel flights, and even book new flights.
In an opening address to the airline’s AGM, John Mullen acknowledged that 2023 was a “very difficult year” but insisted the “difficulties and reputational damage” are being “comprehensively addressed”.