As the 2024 Paralympic Games close in Paris, it seems fitting that Australia’s Melbourne Airport launches the nation’s first dedicated service to assist passengers who need extra help navigating the airport. The airport has opened four Mobility Hubs at strategic locations, which will be staffed by Travellers Aid personnel.
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Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]