Transport Minister Catherine King said the industry-run Airline Customer Advocate (ACA), which is widely considered ineffectual in addressing consumer complaints and refund requests, ‘hasn’t made enough progress’ in fixing these issues.
Driving through Traralgon South in Victoria’s east you could be forgiven for not realising there was a coal-fired power station just a few kilometres away.
Transport Minister Catherine King said the industry-run Airline Customer Advocate (ACA), which is widely considered ineffectual in addressing consumer complaints and refund requests, ‘hasn’t made enough progress’ in fixing these issues.
