Booking a flight is easy online for most travelers. Within a few clicks after selecting the desired route, date, travel class and other relevant information, customers are taken to the given airlines payment page and issued a ticket. While this might work for most, the process is not the same for all.
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ORR calls for better use of data and communications to improve passenger assistance
The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]