Ofcom, the UK’s communications regulator, has introduced new measures to protect consumers from scam calls originating overseas. The strengthened industry guidance, announced today, requires phone companies to block calls from abroad that falsely…
Ofcom has imposed a £17.5 million fine on BT for its inadequate preparedness in handling a major disruption to its emergency call service last summer. The incident, which occurred on 25 June 2023, left nearly 14,000 emergency call attempts unsuccessful…
Ofcom, the UK’s communications regulator, will require telecoms providers to clearly state any price increases in pounds and pence upfront, giving customers more certainty about their monthly outgoings. The new regulations are set to take effect from 1…
London police have arrested two individuals in connection with a scheme using an “SMS blaster” to send thousands of fraudulent messages. These messages, posing as banks and official organisations, aimed to deceive the public into sharing pe…
Ofcom has introduced new rules aimed at better protecting UK mobile customers against unexpected roaming charges while using their phone abroad and at home. Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requ…