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Saturday, December 6, 2025

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    • Navy Narrow Gauge at Pearl Harbor
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    • Why Melbourne has advantages over Sydney for Data Centre Deployment
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    • How China’s Tiangong Station is Reshaping the Landscape of Space Exploration
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    • UFO wreckage was salvaged by British special forces in the 1980s
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    • The Royal Navy Scuttled 116 Captured U-Boats After WWII

Category: Customer Management

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  • Customer Management

Deloitte and Ookla launch partnership at MWC25

  • Guest authors
  • March 3, 2025
  • 0

Consulting and professional services giant Deloitte is launching at MWC a collaboration with Ookla, a global leader in connectivity intelligence, aimed at enhancing network performance, services, solutions and insights across the globe.

  • Customer Management

LotusFlare and MTN address changing customer needs in South Africa 

  • Guest authors
  • March 3, 2025
  • 0

Operator MTN South Africa, and LotusFlare, a provider of a cloud-native digital commerce and monetisation platform for communications service providers, are to partner to support strategic initiatives in the South African market.

  • Customer Management

Mobile tariff debate hots up in Nigeria

  • Guest authors
  • January 8, 2025
  • 0

Alleged pressure on Nigerian operators to raise mobile tariffs because of economic factors is continuing to inspire a lively debate between various factions over what sort of rise might be acceptable.

  • Customer Management

Nokia and e& UAE demonstrate network slicing for gaming

  • Guest authors
  • December 23, 2024
  • 0

Nokia has announced that servicer provider e& UAE is the first in the world to use its slicing solution to create a dedicated end-to-end network slice capable of meeting the speed and latency demands of today’s gaming applications.

  • Customer Management

Echelon Edge supports BSS OSS needs of BSNL’s 4G rollout

  • Guest authors
  • December 19, 2024
  • 0

Indian global information technology and system integration company Echelon Edge has partnered with a number of IT businesses to support the ongoing 4G network rollout by state-owned operator BSNL, a project reportedly covering over 100,000 sites natio…

  • Customer Management

U Mobile to deploy GenAI-powered contact centre solutions from AWS

  • Guest authors
  • December 10, 2024
  • 0

Malaysian telco U Mobile said on Monday it will deploy contact centre solutions from Amazon Web Services (AWS) based on generative AI in its contact centre after running a successful proof-of-concept (PoC) for the past six months.

  • Customer Management

Pakistan’s Zong unveils homegrown LLM to boost customer service

  • Guest authors
  • November 22, 2024
  • 0

China Mobile Pakistan (CMPak), which operates under the brand Zong 4G, says it has developed its own in-house large language model (LLM) designed specifically for customer service support for its telecoms services.

  • Customer Management

Volante Technologies, OMEA and partners continue Africa’s drive to digitise payments

  • Guest authors
  • October 30, 2024
  • 0

A flurry of deals and agreements underlines the continuing competition for a piece of the still-growing digital payment market in Africa. Some of the big names in the frame in two of the most recent announcements are Standard Bank, Volante Technologies…

  • Customer Management

ZainTECH announces partnership to support customer data-driven growth

  • Guest authors
  • October 8, 2024
  • 0

Data-driven strategies for customer growth and retention are in the news again – this time thanks to a division of Zain Group, a technology and digital communications provider operating in eight markets across the Middle East and Africa.

  • Customer Management

SITA and DigiYatra to boost efficiency at India’s airports

  • Guest authors
  • September 24, 2024
  • 0

A contactless boarding pass system is set to reduce waiting times and create a better travel experience for passengers at India’s airports, according to air transport technology giant SITA.

Posts pagination

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  • Cumbrian rail station to host an afternoon of festive cheer
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  • Union Pacific Unveils Commemorative Lincoln Locomotive No. 1616 with First Trip Planned in May
  • Union Pacific Reports First Quarter 2025 Results

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