Category: Customer Management

Kenyan operator Safaricom has recently launched a campaign called Maisha Poa Ni Digital (Life Is Cool Digital), aiming to accelerate digital inclusion across Kenya, specifically by encouraging Kenyans to switch from 2G phones to affordable 4G smartphon…

Amdocs, a provider of software and services to communications and media companies, has announced the successful go-live of the Amdocs Customer Engagement Platform for Philippines service provider PLDT.

Egyptian fintech company Fawry has partnered with global communications platform Truecaller, which calls itself the world’s best caller ID and spam blocking app, to provide its customers with a more secure, transparent, and seamless calling experi…

Pan-African operator Orange says it has launched the first-ever ‘My Customer, My Boss’ initiative simultaneously in its 17 subsidiaries in Middle East and Africa.

Tencent Cloud, the cloud business of Chinese technology giant Tencent, has made its debut at MWC25 with the introduction of the Tencent Cloud Super App as a Service (TCSAS) solution.

Consulting and professional services giant Deloitte is launching at MWC a collaboration with Ookla, a global leader in connectivity intelligence, aimed at enhancing network performance, services, solutions and insights across the globe.

Operator MTN South Africa, and LotusFlare, a provider of a cloud-native digital commerce and monetisation platform for communications service providers, are to partner to support strategic initiatives in the South African market.

Alleged pressure on Nigerian operators to raise mobile tariffs because of economic factors is continuing to inspire a lively debate between various factions over what sort of rise might be acceptable.

Nokia has announced that servicer provider e& UAE is the first in the world to use its slicing solution to create a dedicated end-to-end network slice capable of meeting the speed and latency demands of today’s gaming applications.

Indian global information technology and system integration company Echelon Edge has partnered with a number of IT businesses to support the ongoing 4G network rollout by state-owned operator BSNL, a project reportedly covering over 100,000 sites natio…