Orange launches pan-African customer experience initiative

Posted on April 18, 2025 by Guest authors

Pan-African operator Orange says it has launched the first-ever ‘My Customer, My Boss’ initiative simultaneously in its 17 subsidiaries in Middle East and Africa.

Posted in Customer Management

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Customer Management

ZainTECH announces partnership to support customer data-driven growth

Guest authors
October 8, 2024
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Data-driven strategies for customer growth and retention are in the news again – this time thanks to a division of Zain Group, a technology and digital communications provider operating in eight markets across the Middle East and Africa.

Customer Management

Du, Microsoft, Nokia, Khalifa and ITU unveil Arabic telecoms LLM

Guest authors
August 8, 2025
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UAE telecoms operator du says it has partnered with Microsoft, Nokia, Khalifa University’s 6G Research Center, and the International Telecommunication Union (ITU) to launch what it says is the first AI model that serves critical telecom functions relat…

Customer Management

Cerillion secures BSS/OSS contract with Omantel

Guest authors
January 8, 2026
0

Software provider Cerillion has won its largest contract to date after securing a GBP42.5 million (around US$57.1 million) deal with Oman-based operator Omantel.

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ZainTECH announces partnership to support customer data-driven growth

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