Outstanding customer service is the heartbeat of any successful organisation, and in the rail industry it can define a passenger’s entire journey. The Customer Service Person or Team Award celebrates those who go above and beyond to deliver exceptional experiences. Great service doesn’t just solve problems; it builds trust, loyalty, and long-term confidence in rail […]
Category: Rail News
Twenty million tonnes of stone moved by rail from Dove Holes Quarry
Victa Railfreight and Cemex UK have celebrated the 20 millionth tonne of aggregates being more sustainably transported by rail from Dove Holes Quarry, in Derbyshire, to be used in major construction projects in UK cities. In 2018 the two companies came together to move aggregates from the picturesque Peak District’s narrow, country roads onto rail, […]
ScotRail launches new voice announcements on Class 380 trains
From Wednesday 10 December, ScotRail customers will be greeted by a familiar Scottish voice when travelling, as the train operator introduces a new voice for on-train announcements on some of its trains. Automated messages have been created from recordings of Paisley-based ScotRail employee, Vannessa Sloan. Vannessa, who works in ScotRail’s customer information team, was chosen […]